Quality Performance Mark for Advocacy

HUBB has recieved it's plaque for the Quality Performance Mark of the Advocacy Quality Services.

A very big 'Well Done' to all our advocates! 

Quality Performance Mark for Advocacy Provision 

Direct Quotes from the Executive Summary of HUBB’s Report

'It is clear from all the evidence that HUBB is an established, service user led advocacy service which values the knowledge, skills and opinions of the people with whom it works. The organisation is committed to ensuring that service users retain control of activities and seeks to find many ways to involve service users in organisational activity and culture. This is reflected in the schedule of evidence below, where the service receives two (rarely given) commendations in the area of Empowerment and Putting People First.'

'The service strikes a fine balance between being accessible and welcoming whilst guarding against creating culture of dependency. Service users speak in glowing terms of the way they lead their own advocacy process, the skill and commitment of the advocates and the trust they have that the service is independent and 'on their side'. All interviewed from the service were proud of the trust that they had created with service users and were clear on what was required of them to ensure that they live up to the obligations that this trust places upon them.”

'HUBB is a clearly focused organisation which has developed a professional advocacy service without compromising its user led roots. Service users, advocates, management and board members are clear in their expectations of independent advocacy and the service strives to live up to these standards. Evidence from both stages of the assessment show that HUBB is consistently reaching high quality advocacy provision, with skilled and committed advocates working in an empowering way which is highly valued by service users.'

'I am satisfied that HUBB meets the requirements of the QPM and am delighted to award the Quality Performance Mark for a period of three years. The challenge for the organisation now will be to live up to the high standards which it has set.'

Head of Quality and Development 8/3/10

Direct Quotes from Assessor's Report

'I came away with the impression that they are so well known in the area that they can tackle any issue with confidence and I would imagine they are a force to be reckoned with. They are very focussed on the safety of their clients not only during the advocacy process, with clear boundaries and checks in place, but within the wider community. They have a rigorous approach that I coincidentally witnessed during my visit when one of the service users disclosed a concern about a potential threat posed to service users ….'

'HUBB manages the complex balance between appearing relaxed, friendly and available to service users and implementing robust policies, systems and procedures. Both are seen as equally important. The 2 service users interviewed spoke highly of their consistency and reliability. They were both clear that advocacy is about people learning to do as much for themselves as possible. In addition to working towards the QPM with A4A, they already have achieved ratification with Investors in People, Mindful Employer, PQASSO and are registered with Community Legal Services.'

We also received two COMMENDATIONS in the report, which are rarely given:

1. 'There is a process for obtaining service-users’ satisfaction level with the service.'
2. 'Service-users are meaningfully involved in the advocacy scheme’s management and culture.'