HUBB has had a very successful year in respect the services we provide. On top of that our staff have worked hard on their own development and received personal recognition for their hard work in a number of ways.
All our advocates (IMCA & IMHA) have successfully completed the specialist module stage of the National Advocacy Qualification Certificate. They are currently preparing their core modules and completion of the certificate is confidently expected in February 2011. A number of advocates are also keen to carry their development by working toward the Diploma. Well done to Ian, Alistair, Dinah, Eve, Suzana, Kay for their success so far, and we wish them well on their journey to further success!
Lynn Burling, from our Training & Development Department, successfully completed a Foundation Degree (Patient Educator in Health & Social Care) London South Bank University. Well done, Lynn!
Pam Macklin, HUBB’s Advocacy Manager, was also successful in completing the Certificate in Managing for Excellence in Advocacy Services from the Institute of Leadership and Management. Well done, Pam!
Jenny received the accolade of Mental Health First Aid Champion from Mental Health First Aid England for her promotion and support of the Mental Health First Aid and Youth Mental Health First Aid programmes.
It has been a very busy year for the organisation.
January marked a great start for 2010 as Investors in People reviewed our organisation. The assessor reported ‘This is a very inclusive workplace, where staff are empowered to make decisions as appropriate, and to feel involved in what HUBB is aiming to do in the future. Staff also confirmed that their ideas and feedback was sought and that HUBB worked very much as a team.’
March saw HUBB awarded the ‘Quality Performance Mark in Advocacy’. The assessor wrote ‘I came away with the impression that HUBB are so well known in the area that they can tackle any issue with confidence and I would imagine they are a force to be reckoned with….HUBB is a high quality service with one of the longest records of service delivery in the country.’ Martin Coyle, Head of Quality and Development for ‘Action 4 Advocacy’ added ‘Service Users speak in glowing terms of the way they lead their own advocacy process, the skills and commitment of the advocates and the trust they have that the service they provide is independent and on their side.’
HUBB was awarded the status of an Approved Centre by Advantage Accreditation. We were also successfully receiving accreditation for our programme ‘Mental Health Act and the role of the IMCA’. Just before Christmas our ‘Recovering Jane’ programme was submitted for accreditation approval and we should hear news on its success early in 2011.
Our Independent Mental Capacity Advocates, Independent Mental Health Advocates and Generic Advocates all continue to provide sterling service to the London Boroughs of Havering and Barking & Dagenham. This quote from a decision maker typifies the response to our service. ‘The IMCA service was very easy and very helpful. I was quite nervous as this was my first referral to HUBB, but the staff were very helpful and knowledgeable and after speaking with them I had gained with them I had gained a better understanding in this case.’ A Senior Practitioner in a Learning Disabilities Team stated ‘HUBB IMCA provided an independent voice and useful (indeed vital!) professional judgement in what was a sensitive and complex case.’ More importantly one service user commented ‘I would like to thank HUBB from the bottom of my heart. If it wasn’t for them on the end of the phone I wouldn’t be here now.’ It is comments like these, and especially the service user perspective that make us proud of what we do.
Our Training & Development Department goes from strength to strength. We have delivered training to nearly four hundred people in the last twelve months. Of particular interest is how we are being asked to provide training programmes further afield. We continue to provide training in Havering, Barking in Dagenham, but 2010 saw us spread our wings on a regular basis. Sevenoaks and Sittingbourne in Kent, Islington, Croydon, Harmondsworth (near Heathrow) and even as far as Burton-upon-Trent!
We are gaining a strong reputation for our ‘Recovery Star’ programmes. This has been delivered to a wide range of organisations in public, private and voluntary sectors. We have been commissioned to provide Recovery Star training to the health services in Coventry in 2011, as well as many more programmes in Barking and Dagenham across multiple services following a successful pilot in December.
HUBB continues to promote and deliver Mental Health First Aid programmes. We were particularly proud to deliver an MHFA to the Gypsy & Traveller Community in Kent. Rob also co-delivered an MHFA course to the staff of the Immigration Centre in Harmondsworth.
Rob was selected as a member of the National Training Team for Youth MHFA and MHFA England in May. Youth Mental Health continues to gather interest and momentum. It was officially launched in November by an august team that included Esther Rantzen. A number of potential pilots in Havering and Barking & Dagenham are in the pipeline. Like many areas of life at the moment this will be dependent on funding, but the signs are looking good.
Poppy Jaman, Director MHFA England, with Esther Rantzen
Well, that is a quick review of HUBB in 2010. We would like to take this opportunity to thank all our clients, supporters, friends and colleagues, in fact anyone that has had contact with us in any form over the last 12 months!
2011 is set to be an interesting year. Financially it will prove challenging for many individuals and organisations. Many will see the negative. However, out of such times there will be the seeds of creativity and positivity. HUBB not only promotes the recovery ethos to individuals working with mental ill health issues but also promotes this approach to any one and any organisation. The bedrock of recovery is hope. From this hope appears optimism. Through these two prisms new light is cast giving a new perspective on possibilities.
We wish everyone a happy and successful 2011.
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